TrueFortune Casino - プレイヤーの撤退が遅れています。

I have been playing at this casino for awhile now and never had any issues until this withdrawal, I did withdrawal 1 time before and it was a little longer wait time but I figured maybe the Verification process took a little longer than the usual 18 day wait! they did give me a $10 free chip to play on and I did the playthrough and max cash was $100 so I did a bitcoin withdrawal on 11/20/2021 and it's still showing "Processing" I have emailed back & forth with GABE" who's last e-mail stated it was in the finance dept. Before he pushed me off to IVY" who said it would be here the first part of next week and next week never came so I sent more emails these past couple of weeks and received No response until a couple of days ago when IVY sent an e-mail stating it was in the finance dept and she would try and put a rush on it... Really!

It's not really about the money now it's more about the principal, Nobody wants to put their hard earned money into a casino that will not payout especially one that has dishonest account managers and the sad part is I really liked playing at true fortune casino and I really like their live chat, all the people on there are very helpful and extremely nice! I'm just glad I did not have a Big Win there! I would appreciate any help you can give me and I hope the other high rollers take caution before they deposit at that casino.

Dear Teresa,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been given any explanation of what caused the delay?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela!

It is still showing in my account and it says "Processing" No explanation, account manager IVY" told me a few days ago that my withdrawal was with the finance dept.

Thank you,

Teresa

I'm sorry it says " Pending"

Thank you very much, Teresa, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, Teresa,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite TrueFortune Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear TrueFortune Casino Team, could you please state the reason why the player's withdrawal has not been fully processed yet and when can she expect the payment?

Thank you in advance for providing the information.

Hello Branislav!

I am happy to report I received my $100 from true fortune casino and a big bonus in my account!

I want to Thank you and the Casino Guru team for all your help, you guys rock😊

What great news! Thank you, Teresa, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru