TrueFortune Casino - プレイヤーの撤退は遅れています。

Truefortune casino , 64 days ago I made a withdrawal of funds, the documents were approved, the chat support communicates sometimes but does not promise anything

Dear StanleyHoffman,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

This is the first withdrawal in TrueFortune , Yes, I played with free spins and made a deposit of $25 to be able to make a withdrawal , they don’t answer anything concrete on email, they wrote that they will process withdrawal someday lol

Thank you very much for your reply, StanleyHoffman. Which withdrawal method to withdraw your winnings have you opted for?

Also, could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed?

i used bitcoin as payment and withdrawal method ,

the status of my withdrawal is showing as "processing" (but it's displayed like this since 2021-12-26)

Thank you very much StanleyHoffman for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello StanleyHoffman,

I looked at your complaint and will do my best to help you. I would like to invite TrueFortune Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

thank you for your help, the withdrawal was processed two days ago, it's great news !

Dear StanleyHoffman,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru