TrueFortune Casino - プレイヤーは出金の遅延と拒否について苦情を述べています。

This company is a f**** scam!! I won 1000 USD and lost roughly 700. Ended up with 335 and submitted a withdraw. I was then informed that my funds would be held for 18 mother f***** days!!! After 14 days I got an email saying they would not give me my funds because I didn’t meet the wager. They’re system won’t allow you to even try to make a withdraw unless you have met those requirements. They’re f***** liars! DO NOT USE THIS ILLEGAL OPERATION!!! They will butt f**** you up the ass and steel ur money

Dear rancid1616,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TrueFortune Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please specify what bonus you redeemed, what are its wagering requirements and specific bonus terms? If possible please share a screenshot or a link to the bonus itself.
• Was it possible for you to check what the wagering progress was while the bonus was active, or have you received a notification the wagering progress was complete?
• Which games have you played while wagering was still in progress? (slots, table games, live games)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear rancid1616,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.