TrueFortune Casino - 選手の撤退が大幅に遅れている。

My original date for a refund was May 15. I submitted all necessary documents after going back-and-forth for the next month and a half until they gave me my new approval withdrawal date. The casino does say it can take up to 18 days for your withdrawal to get to your account while they flood your email with free bonuses trying to get you to take back your withdrawal. It has been over 18 days at this point, I’m about another month past the day they said is the latest day they will pay me, it is a complete scam. Do not waste your time or money on them.

Hello xlionheart0214,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with TrueFortune Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear xlionheart0214,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.