TrueFortune Casino - 選手の退場が遅れました。

Withdrawal of funds has been pending for a very long time, and support promised in a email to withdraw funds a week ago. Support probably now not responding any emails, I would appreciate any help

Dear Machler,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is a long time.

• Do I understand correctly that payment is still pending inside your account without being processed?
• Have you accumulated your winnings with or without an active bonus?
• Have you received any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Payment in pending status still , and was ordered after deposit ,

without any promo bonuses etc.

Yes one payment was processed about 2 month ago(from September)

And last one is stuck for some reason probably

thank you

Money arrived yesterday, thank you very much for your help, the complaint can be marked as resolved !

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Machler, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru