Turbonino Casino - 賞金の出金が遅延しています。

Casino has asked to confirm the address information three times (approved twice and the address information has not changed since then), the last time the documents were sent on May 9, 2023 and no one answers in chat/email when the matter has been asked, for example how many times the same documents still need to be sent. Withdrawals cannot be made until the documents have been approved again.

Casino on pyytänyt vahvistamaan osoitetiedot kolmesti (hyväksytty kahdesti eikä osoitetiedot ole vaihtuneet tämän jälkeen) viimeisimmän kerran asiakirjat lähetetty 9.5.2023 eikä kukaan vastaa chatissä/sähköpostilla kun asiasta on kyselty, esimerkiksi kuinka monesti samat asiakirjat täytyy vielä lähettää. Nostoa ei pysty tehdä ennenkuin asiakirjat ovat taas hyväksytty.

Dear Hannnaz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Hannnaz,

Have you received your withdrawal from the casino yet?

Dear Hannnaz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.