Tusk Casino - プレイヤーの出金リクエストが遅れています。

I've tried to withdrawl 1590$ at first that I had won with my deposit on July 26th I ve been sending emails and tried chatting but nothing not even a reply i have transcripts, my deposit amount ,what it says when i try withdrawl And today i reversed money and won but now it says service unavailable i would just like my money I've even sent emails to customer service ,I've complained to ask gamblers and nobody will do nothing

Dear WClark,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please specify if you passed the full KYC verification?

Have you made any successful withdrawals before?

Could you please confirm if you are able to access the casino website and log into your account?

When was the last time you communicated with the casino and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Thank you for your email. Can you please confirm if there is a pending withdrawal request of $900 in your account?

From the screenshots you provided, it seems that you sent your ID and payment card to the casino for verification. Have these documents been approved by the casino?

Also, did you request the withdrawal using the same payment method you used for depositing?

For future reference, if you have any more documents to send for your case, please use my email address veronika.l@casino.guru. Thank you for your patience and cooperation.

Dear WClark,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi I got a email saying it was processed and I should receive it shortly but haven't gotten anything from them yet one for 1000 and one for 800 and one for 200 they wouldn't let me draw all at once yes i did use same etransfer method also they are still ignoring my chats I haven't made any withdrawal before yes there was pending withdrawal for 900 and yes I've sent in documents for verification

Altogether I have 1000$ and a 800$withdrawl it's been 3 days still haven't gotten anything and when I send a email to ask I get no reply it does not take 3 days for a etransfer don't take that long .

Could you please provide a screenshot of your withdrawal history? Additionally, could you specify the exact dates when each of your withdrawal requests was processed by the casino?

The 1000$ one was on Sept 12/2024 and the 14th for the 800 still haven't gotten anything I chatted with them Sept 16 and they said wait 5 days and yes I used etransfer to withdrawp