Unibet Casino IE - プレイヤーのアカウントは閉鎖され、賞金は没収されました。

Hello

Unibet stole without any word 6043€ from my account and closed it.

My account was verified, I made deposits of 1628€ in total and when I had ~5000€ I requested withdrawal of 1000€. Unibet requested additional verification ( selfie and address proof ) which I uploaded too. After that they disabled my account fully and only sent me message that my withdrawal is canceled due breach of ToS ( did not even specified which one... )

Unibet brutally scammed me for 6043€ that I accumulated, 1628€ of that were my own money. They did not let me to withdraw even smaller amount than I deposited to their site...

I did not any abuses, my account was already verified, I played only with my real money ( without bonuses ) in casino and sportsbook. This is very unfair treating from their side.

Hello deniclauda,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Unibet Casino IE. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your additional account verification finished?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear deniclauda,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.