Unibet Casino NO - プレイヤーの撤退が遅れています。

Dear casino guru,

I hope this message finds you well. I am seeking help with a unibet withdrawal that has been stretched out for months.

I am writing to you regarding an issue I encountered with a recent withdrawal from my Unibet account. As a dedicated user of Unibet's services and an avid enthusiast of online gaming, I was disappointed to experience delays and complications with my withdrawal process.

On 10th of February, I initiated a withdrawal request from my Unibet account with the intent of cashing out 7877€. However, despite the standard processing times indicated on Unibet's platform, I have yet to receive the funds in my designated withdrawal method.

I have made repeated attempts to communicate with Unibet's customer support team to seek clarification and resolution to this matter. Regrettably, I have not received satisfactory responses or any concrete timeline for the release of my funds.

As a reputable source in the gaming industry, I trust that Casino.Guru values the integrity of online gaming platforms and the satisfaction of its users. Therefore, I am reaching out to you in the hope that you can assist me in resolving this issue and ensuring that Unibet upholds its commitment to timely and transparent transactions.

I kindly request your assistance in investigating this matter and facilitating a prompt resolution.

Thank you for your attention to this matter. I appreciate your assistance and look forward to your prompt response.

Sincerely,

Lars L*****

Dear okokok4,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that the withdrawal is still pending inside your account without being processed?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Were your winnings accumulated with or without an active bonus?
• If there's any relevant communication please forward it to petronela.k@casino.guru.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Do I understand correctly that the withdrawal is still pending inside your account without being processed?

Yes. But it has now been refunded to my account

Have you been advised why you can’t withdraw your winnings?

They just say that everything is ok and it will proceed shortly

Is it an internal casino system issue, or it’s related to your account only?

My account only

Were your winnings accumulated with or without an active bonus?

Without active bonus

I forwarded some picture of empty promises to petronela.k@casino.guru.

I understand your concern, okokok4. Please be aware that the entire group of Unibet Casinos has decided not to publicly address any of our open cases, and they recommend that all users directly contact their Help Center (here). We acknowledge that this may not be an ideal situation, and we wish we could provide more assistance. However, we respect the Casino's decision to handle complaints internally rather than publicly, given the strict GDPR restrictions.

I recommend reaching out to the Help Center directly. If there are any further developments regarding your case in the future, please don't hesitate to contact me at petronela.k@casino.guru, and I will update this thread accordingly. Once again, I wish we could offer more assistance. For now, due to the casino's unresponsiveness, we will mark this complaint as unresolved in our system. Thank you for your understanding, and we wish you the best of luck.