Unibet Casino UK - プレイヤーのアカウントがブロックされました。

I won over $4000 on this site and they have stolen it from me and closed my account and said "they don't have to provide a reason why".

This is just so insane and clearly just theft. They wanted my id, proof of address and proof of deposit to verify my account. I provided them all and they confirmed my account was verified but when I withdrew they just delayed and delayed and then out of nowhere just closed my account and stole my money.

Can you please help me get my money back?

Dear tomah512ph,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

So I created my account on the 2nd of June depositing $1000 in total in there and then playing for a while with my balance going up and down before I got it to a balance of $5061 when I first attempted to withdraw on the 7th of June.

I think I played mostly sports bets I'm not too sure. I was given a bonus balance but I met their wagering requirements I know that for certain.

After I submitted a withdrawal I completed their verification by sending them my documents and they sent me an email confirming my account was verified.

That's when they locked it and kept me out and ignored me for weeks before stealing my money.

Could you please advise if the bonus was issued for the casino section or for sports betting? Thank you.

Dear tomah512ph,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.