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Account closed suddenly for alleged irregular play never demonstrated

Account chiuso improvvisamente per presunte giocate irregolari mai dimostrate

Dear Nemokid,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.

Thank you very much in advance for your reply.

Best regards,

Kristina

Good evening, as the casino in question explicitly accuses me of playing illegally, I kindly ask that the alleged violations committed be made public on this forum, thank you!

Buonasera, siccome il casinò in questione mi accusa esplicitamente di aver giocato irregolarmente chiedo cortesemente che vengano rese pubbliche sul presente forum le presunte violazioni commesse, grazie!

I am sure you understand by now, after submitting so many complaints regarding the same issue, that we are not able to help. If there are no funds being held and all the winnings have been paid, casinos can close players’ accounts without stating the exact reason. In other words, gambling establishments are not obligated to accept a player.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.