Vavada Casino - プレイヤーのアカウントがブロックされました。

I honestly won 3000 usd (from 600 usd deposit). I played only well know slots. After I wanted to withdraw my money my account got blocked. Online support say that i used abuse methods. But all my winning was with real balance. They also accuse me collusive activity, but that is the only account I have.

In attachment you will find my chat with support ( it is in Russian)

Hello kulisao,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vavada Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Which exact games did you play? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account is not verified yet. I played White rabbit (BTG), dog house (pragmatic play) and bison battle (push gaming) and maybe few games more, I don’t remember exactly. The last time was 26 march. I asked them why my account is blocked.

Thank you kulisao for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello kulisao,

I'm Michal and I have taken over your complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.

We would like to invite Vavada Casino to join the conversation.

Dear Vavada Casino,

Can you please provide more information regarding the player's blocked account? Can you please forward any relevant evidence to back up your claim of abusive behavior and that the player has multiple accounts to my email michal.k@casino.guru

Hello, kulisao! Let us explain you the reason of our decision. Your account has been blocked due to abusing the casino by creating a group of one-day accounts for the purpose of abusing 100% for the first deposit bonus. We have provided all the evidence to the forum representative.

Dear Vavada Casino,

Thank you for your email, I have requested additional information from you to better understand the whole situation.

Hello Michal. I have already sent to you all the additional information you required. Please, check it out.

Thank you for your email and the provided evidence Vavada Casino team.

Dear kulisao,

After a careful review of the evidence provided by the casino, I am afraid I am no longer able to pursue this case.

We have received evidence indicating that you have engaged in a technique with the intention to abuse casino bonuses by tricking the usual wagering requirement. The same or very similar game behavior has been flagged in multiple accounts, which forces us to believe that this can't be just a coincidence.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint.

Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.

Best regards,

Michal