Vavada Casino - プレイヤーの入金がカジノアカウントに反映されませんでした。

I deposited 50 TL to try it out and there was no problem. Then I wanted to try 80, so I used QR method and took 50 TL from my bank account, but that 50 TL is not in my account anymore.

denemek icin 50 tl yatirdim sorun yoktu sonra 80 denemek istersen 50 tl banka hesabimdan gitti qr yolunile yaptim ama o giden 50 tl hesabimda degil

Dear ziinthehouse,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

My problem is solved, thank you very much

sorunum çözüldü cok tesekkurler

Dear ziinthehouse,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru