Vavada Casino - プレイヤーはカジノで複数のアカウントを開設したとして告発された。

I signed up for Vavada Casino for the first time, received a first deposit bonus and played slot games. After I met the wagering requirements and requested a withdrawal, I received an email saying that the account was created for the purpose of receiving the bonus and that my winnings had been confiscated.

I have no recollection of this, and of course it was the first casino I played at, so there were no duplicate registrations.

Could you please solve this problem?

vavada casinoに初めて登録し、初回入金ボーナスを受け取りスロットゲームで遊びました。賭け条件を満たしたので出金申請をしたところ、ボーナス目的のために作られたアカウントで、勝利金は没収だというメールが来ました。

身に覚えが無いし、もちろん初めて遊んだカジノなので重複登録はありません。

この問題を解決していただけないでしょうか

Dear ryuki00888,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vavada Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Did the casino refer to any particular proof of a previous registration?
• Could you please share your communication with the casino regarding the allegations against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No, no evidence was presented.

・We will send you emails received from the casino.

・いいえ、証拠となるようなものは何も提出されていません。

・カジノから届いたメールを送ります。

Hello everyone,

Before Casino Guru invites us to resolve this complaint, I'd like to inform that we've sent a file with additional details regarding the case to Thomas at tomas@casino.guru.

We hope this helps in resolving the complaint.

Kind regards,

Vavada representative

Thanks to both parties for the reply.

Dear ryuki00888,

the casino has provided me with evidence of multiple accounts.

Based on the evidence, we believe the actions of the casino were justified.

Consequently, your complaint will be closed.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.

Tomas

Casino.Guru