Vavada Casino - プレーヤーで技術的な問題が発生しました。

Several times made high bets on roulette, Netttent, the game broke down and I had to return to the home page, several times, while I pointed out this online consultant, and after that the deposit disappeared. To my request to solve the problem, I was given information that there were no violations. And the manager's contact for communication was not left. I consider this not respect for the players.

Dear Aleksandr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand it correctly that your roulette bets haven’t been accepted on several occasions and afterwards, a part of your active balance disappeared? Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru? Furthermore, please forward any supporting evidence, such as screenshots, video, or game history as well. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Aleksandr,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.