Vavada Casino - ルールが指定されていないため、プレーヤーは賞金を引き出すことができません。

I was playing as usual and started to lose. I have my own limit and if I exceed it, I try to stop. I attempted to withdraw my money - I STRESS, without any bonuses or anything else, but they won't give it back to me. They talk about some rules, but they have never applied to me nor have I experienced anything like this before.

igrala sam kao uvek i krenula da gubim imam svoj limit ako preteram da stanem pokusala sam da podignem svoje pare NAPOMINJEM bez bonusa bez icega, nece da mi ih vrate, govore o nekim rulovima a pritom nikad nisu bili niti mi se desilo nesto do sad

Dear sgocicbusiness,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vavada Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please specify which rules the casino follows in this situation?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear sgocicbusiness,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.