Vavada Casino - 過大請求された預金問題。

I deposited 40 euros and the amount was deducted from my account twice. THERE IS NO LIVE CHAT, NO EMAIL RESPONSES. IF YOU CARE, PLEASE RETURN MY MONEY.

Депозирах 40 евро сумата ми беше отдържана от сметката два пъти. НЯМА ЧАТ НА ЖИВО, НЯМА ОТГОВОР НА ИМЕЙЛИ. АКО ОБИЧАТЕ ВЪРНЕТЕ МИ СУМАТА.

Dear Nedi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Dear Nedi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

fraudsters

Do not play at this casino. Poor support, slow downloads. You may have to wait a week for withdrawal.

Не играйте в това казино. Лоша поддръжка, бавни тегления. Може да се наложи да чакате една седмица за теглене.

Dear Nedi,

Can you please respond anything to my first post? Are you talking about a deposit? Did you contact your payment provider? Did you forward the payment confirmation to the casino?

Dear Nedi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.