Vbet Casino - プレーヤーのアカウントがブロックされ、監査されました。

Dear Olena,

Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win.

Please understand that it is a common procedure for casinos to audit players’ accounts, particularly, after accumulating a substantial win. From our experience, it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino.

Could you please advise if you have redeemed any promotional offer when placing your last deposit?

Hopefully, we will be able to help you as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I didn’t use promotions with my last deposits. And i made alot of deposits by the way. The problem is that they don’t tell how much time i have to wait..i asked many times, but didn’t get any normal answer. so it seems like they can hold my account on check forever

I fully understand your frustration, Olena. I will set the timer for additional 3 days and if there’s no development by Thursday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Thank you or other forums, i don’t know exactly who helped, but they unblocked me and i was able to send first requests to withdraw my money. And one of it was even accepted. I’m so happy. Really hope i will get all my money soon😇

Happy to hear 🙂 The least I can do is to keep this case opened till your further confirmation regarding successful withdrawal. Please keep me informed.

Dear Olena,

Have there been any developments since our last conversation?

Hi, yes just yesterday got money from my last request. So all is good, thank you😇

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Olena, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru