Vegadream Casino - プレイヤーのデポジットは入金されていません。

Immediate transfer on 06/23/2023

As always, money went straight from the account.

If there was an error should wait until Monday (03/26/2023) I did

of course nothing happened.

Despite sending in the bank receipt several times, which shows this clear debit and also where the money goes (VEGADREAM)

no help until today.

Support repeatedly asks the same nonsense about a statement from 23.06 to date from my whole account (What does my other bank statements do please? Nothing) but I even gave them statements that don't concern them.

Just annoying if you want to play weekends but the immediate transfer is not there 1 week later!

Sofort überweisung am 23.06.2023

Geld ist wie immer direkt vom Konto weggegangen.

Wäre ein Fehler sollte warten bis Montag (26.03.2023) hab ich getan

natürlich nichts passiert.

Trotz mehrfach einsenden von Bank beleg der diese eindeutige abbuchung zeigt und auch wohin das geld geht ( VEGADREAM)

keine Hilfe bis heute.

Support fragt mehrfach den selben unsinn von auszug vom 23.06 bis dato von meinem ganzen Konto ( Was geht die meine anderen Bankauszüge bitte an? Nichts ) trotzdem hab ich ihnen sogar auszüge die sie nix angehen geben.

Einfach nur nervig wenn man Wochenends spielen will aber die Sofort überweisung 1 Woche Später nicht da ist!

Dear abcvollbild,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hello Thank you for the help and quick response

It just cleared up exactly, the provider was able to find the payment and credit it.

Nevertheless, the support from Vegadream is very, very bad and questionable with the account statement requirements.

Please close

Thanks very much

Hallo Vielen dank für die Hilfe und schnelle Antwort

Es hat sich genau gerade eben geklärt, der anbieter konnte die Zahlung finden und Gutschreiben.

Trotzdem ist der Support von Vegadream sehr sehr schlecht und Fragwürdig mti den Kontoauszug forderungen.

Bitte Schließen

Vielen Dank

Dear abcvollbild,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru