Vegadream Casino - プレイヤーの撤退は遅れています。

Hello,

I have 20k on my account. Withdrawal limit for the week is 5k. The weeks before I was even able to pay out more than 5k a week. Now I've been waiting a total of more than 2 weeks for my payment. I don't want to continue playing until my money is paid out. The support only tells me that it can take 48 hours. Apparently I've been waiting longer than 48 hours.

I ask for help.

LG Theo

Hallo,

ich habe 20k auf meinem Account. Auszahlungslimit für die Woche liegt bei 5k. Die Wochen zuvor konnte ich sogar mehr als 5k die Woche auszahlen. Nun warte ich insgesamt länger als 2 Wochen auf meine Auszahlung. Ich möchte nicht weiterspielen solange mein Geld nicht ausgezahlt ist. Der Support sagt mir nur dass es 48h dauern kann. Offensichtlich warte ich schon länger als 48h.

ich bitte um Hilfe.

LG Theo

Dear Mugamma,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Which payment method to withdraw your winnings have you opted for? Have you always used the same one?

Could you please advise how many pending withdrawals you currently have?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

hello, got my first payout of 8k an hour after I wrote this post.

Thank you anyway

hallo, hab eine Stunde nachdem ich diesen Beitrag verfasst habe meine erste Auszahlung von 8k bekommen.

danke trotzdem

Thank you for your reply, Mugamma. How many pending withdrawals do you currently have? Do you wish to keep this complaint opened until you receive the rest of your winnings?

I will now always pay out 2k until I have everything. Might be a good idea to leave this case open.

thank you very much 🙂

Ich hab werde jetzt immer 2k auszahlen bis ich alles habe. Ist vielleicht eine gute Idee diesen Fall offen zu lassen.

vielen Dank 🙂

Ok, please, keep us updated and let us know when you receive the last payment, or if the casino stops processing your withdrawals. Thank you in advance.

Hello Mugamma,

All the withdrawal gets processed according to the terms and conditions.

4.10.  If you wish to withdraw a part of the winnings which is amounted to 20,000 EUR (or the equivalent in any other currency) or more, we have the right to divide the pay-out into instalments until the full amount is paid out. You will not get any interest on outstanding amounts.

The maximum withdrawable amount per week is 5,000 EUR or 20,000 EUR per month (or the equivalent in any other currency).

As we could see that you have requested for few withdrawal today itself. You will be notified once withdrawal gets approved.

Best Regards,

Vegadream Casino.

Dear Mugamma,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

I get a portion of the payout every week. So it's going well

Many Thanks

ich bekomme jede Woche einen Teil der Auszahlung. Es läuft also gut

vielen Dank

Thanks for the update, Mugamma. Could you please advise how much money is there left to withdraw?

Noch 15,5k

OK, I will keep this complaint opened until all your winnings are processed. Please let me know as soon as you receive the last payment.

Dear Mugamma,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.