Vegadream Casino - プレイヤーは追加チェックのために引き出しに遅れが生じます。

I deposit Minimum 2 years on Vegadream Casino. Did many deposits and withdraw. Mostly only 20 Euro deposits. All is longtime verified. Now i deposit again with Bonus 100 Prozent. After wager did 80 Euro withdraw. After 4 days no withdraw. I Go live Chat. He Tell me i Must wait ten days for additional Checks? I dont get it. i played normal slots like i do last 2 years. Play n Go. No Roulette or something Like this. I deposit with same method Like always. Withdraw too same method. For what additional Checks. Males no Sense. Need help

Dear wennertom,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?
• Could you please advise how many days ago you’ve requested a withdrawal and started the account verification? 

Thank you in advance for your reply.

Best regards,

Petronela

Hello. No. I didn't receive an email either. I had to ask in the live chat myself. That's the joke. And again. My verification has been complete for months. And I don't have a new payment method. Different internet. Or played different slots than before. That's why it's arbitrary. It's been 7 days since my withdrawal request. And vegadream doesn't want any documents from me. From what. Everything is verified. The only way I can explain it is that I still have a complaint open with them about Rizzcasino. They simply deducted 97 euros from me even though that goes against their own terms. Must be the same company. I can't explain it any other way. That would of course be an absolute scandal.

Hallo. Nein. Ich habe auch keine email erhalten. Ich habe selber im livechat nachfragen müssen. Das ist ja der Witz. Und nochmal. Meine Verifizierung ist schon seit Monaten durch. Und ich habe keine neue einzahlungsmethode. Anderes Internet. Oder andere Slots gespielt als vorher. Deshalb ist es Willkür. Sind mittlerweile 7 Tage seit meinem Auszahlungsantrag. Und vegadream will ja auch keine Dokumente von mir. Von was auch. Ist ja alles verifiziert.ich kann mir das nur so erklären das ich bei ihnen noch eine Beschwerde offen habe über Rizzcasino. Die mir einfach 97 Euro abgezogen haben obwohl das gegen ihren eigenen terms spricht. Müsste selbe Company sein. Anders kann ich mir das nicht erklären. Wäre natürlich ein absoluter Skandal

I have just been paid the money. Thank you for your help

Gerade wurde mir das Geld bezahlt. Vielen Dank für ihre hilfe

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, wennertom, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru