Vegadream Casino - プレーヤーの預金は、アカウントに入金されていません。

Hello everyone,

I have the following problem, I deposited yesterday at locowin and vegadream via volt.io, the first 2 times it worked wonderfully, but then suddenly the money was debited from my account but not credited to the casino, the casino is the Payment then saved as "Cancelled or Aborted. Now I don't know where my money went.

This is me at both of the casinos with the. Deposit amount of 50 euros each happened.

Contacting volt.io could be difficult as there is no German support.

What should I do now 😭

Hallo zusammen,

Ich habe folgendes Problem, ich habe gestern bei locowin und vegadream per volt.io eingezahlt, die ersten 2x male hat dass auch wunderbar funktioniert, aber dann aufeinmal wurde dass Geld zwar von meinen Konto abgebucht allerdings nicht auf den Casino gutgeschrieben, im Casino ist die Zahlung dann als "Storniert oder Abgebrochen hinterlegt. Nun weiß ich nicht wo mein Geld hin ist.

Dies ist mir bei beiden der casinos mit dem. Einzahlung Betrag von je 50 Euro passiert.

Die Kontaktaufnahme zu volt.io könnte schwierig werden, da es keinen deutschen Support gibt.

Was soll ich nun tun 😭

Dear fabiennegroll16,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear fabiennegroll16,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.