Vegadream Casino - 選手の退場が遅れています。

Hello, I requested a payout of €3400.02 on 28.8 at 20:42, but nothing has happened so far. The support team assured me it would take no longer than 48 hours. Now, it's been well over 48 hours. The support team keeps sending me the same copy&paste response.

Hallo, ich habe am 28.8 um 20:42 eine Auszahlung von 3400.02€ beantragt, es hat sich bisher nichts getan. Im Support meinten die das es nicht länger als 48stunden dauern wird. Mittlerweile sind das weit über 48stunden. Das support-team schickt mir immer die selbe copy&paste Antwort.

Dear AleKing44,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear AleKing44,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.