Vegas Aces Casino - 選手の退場が遅れました。

There website says processing time for payouts 5 minutes. Very misleading I have been waiting almost 48 hrs and still no payout. I understand 48 hrs isn't horrible but when their website says 5 minutes that's what you expect especially when you only play at casinos that offer immediate payouts (or within 30 minutes). Also their customer service stinks. No help at all

Hello nckideloach,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vegas Ces Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear nckideloach,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.