Vegas Crest Casino - プレーヤーは技術的な不具合について不平を言います。

Two days ago or so I played " Charms and Clovers"

I won 10 free spins with the "MEGA symbol"

the symbol appeared in a winning position multiple times during the free spins but I didn't get payed. The bonus round payed me a total of $6.00. I questioned the casino about it and they sent me a screenshot of the bonus round where I won $6.00. I asked them if they had looked at all 10 rounds??? They said yes, I questioned them on why they only provided me the screenshot of 1 of 10 spins. They ignored the question and said all rounds had been reviewed. I said ive played this game for over 15 years and am familiar with its rules and I should have won a lot more money. They said they reviewed the games. I told them I thought they were being dis honest and closed my account. I told them I have absolutely no reason to make up a story about a bonus round. Anyhow..........case closed 

Hello, Brian. 

Thank you very much for submitting your complaint through our website. We are sorry to hear about your negative experience with this casino. Please, be aware that there may be also a problem with the game provider. We can see that you have been provided with a screenshot of one round and we cannot understand why they did not send you the rest. Could you repeat your request? If the casino ignores it again, we will get involved in this case.

Regards, Jozef

Hello, Brian.

We are extending the timer by 7 days. Please, be aware that in case you fail to respond within the given time frame, we will consider your issue as rejected and your complaint will be closed accordingly. 

Best regards, Jozef

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.