Vegas Hero Casino - プレイヤーの撤退は遅れています。

Hello Guru Support,

I've been waiting for my withdrawal to be processed for over 6 weeks.

Could you please help me. Vegas Hero has closed the Austrian market and withdrawals are still possible until April 1st, 2022.

Kind regards

Martin

Hallo Guru Support,

ich warte seit über 6 Wochen darauf, dass meine Auszahlung bearbeitet wird.

Können sie mir bitte helfen. Vegas Hero hat den Österreichischen Markt geschlossen und Auszahlungen sind noch bis 1.04.22 möglich.

MfG

Martin

Dear SimiM190,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Have you tried contacting the casino regarding this complaint? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina,

I haven't had a payout yet.

They got an email on February 5th, 2022 that my account was successfully verified.

I have now applied for a payout at least 5 times, unfortunately my money comes back to my account a few days later.

The chat informed me that there were technical problems and that I should request a new withdrawal. I've done that over and over again.

Yesterday the chat told me that I have to pay out via bank transfer, there is no payout via bank transfer in my account (there are only Rapid and Mifinity ), I explained this to various chat employees yesterday, unfortunately in vain. I have the feeling that they just don't want to pay out......I feel really screwed now.

Thank you for your help

Martin

Hallo Kristina,

ich hatte noch keine Auszahlung.

Die habe am 5.02.22 eine E-Mail bekommen, dass mein Konto erfolgreich Verifiziert wurde.

Ich habe mittlerweile mindestens 5 x die Auszahlung beantragt, leider kommt mein Geld einige Tage später wieder zurück in meinen Account.

Der Chat hat mir mitgeteilt, dass es technische Probleme gab und ich eine neue Auszahlung beantragen soll. Das habe ich immer und immer wieder gemacht.

Gestern hat mir der Chat mitgeteilt, dass ich über Banktransfer auszahlen muss, in meinem Konto gibt es keine Auszahlung über Banktransfer (es gibt nur Rapid und Mifinity ), das habe ich gestern verschiedenen Chat Mitarbeitern erklärt, leider vergeblich. Ich habe das Gefühl, die wollen einfach nicht auszahlen......ich komme mir mittlerweile echt verarscht vor.

Danke für deine Hilfe

Martin

Thank you very much SimiM190 for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello SimiM190,

I have reviewed your case and understand the situation. I will contact the casino to see if I can help.

We would like to invite Vegas Hero Casino to join the conversation and to aid in the resolution of this complaint.

Dear Vegas Hero Casino, can you please offer some advice on how the player can proceed with their withdrawal?

Hello Adam,

thank you for your help.

Kind regards

Martin

Hallo Adam,

danke für deine Hilfe.

MfG

Martin

Hi SimiM190,

Kindly note that due to a technical issue your recent Withdrawal request has failed and funds have now been reverted back onto your casino account. Kindly request a new Withdrawal so we can process it accordingly. 

Regards,

Vegas Hero Team

Hello Adam,

Vegas Hero has paid out.

But that was quick now....🙂 🙂

Many thanks for the help.

Martin

Hallo Adam,

Vegas Hero hat ausgezahlt.

Das ging jetzt aber schnell....🙂 🙂

Vielen Dank für die Hilfe.

Martin

Hello Martin,

I'm glad to hear that your issue has been resolved. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam