Vegas Rush Casino - プレイヤーの撤退が遅れています。

I NEVER got any money that I won. I made withdrawal request each time I won. The amount was subtracted from my balance but I never received anything. Reason was wrong data. I won over 5000 but only requested about 1000. I WOULD NOT PLAY AT THIS CASINO!!!

Dear Sheri,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment has been processed but never reached you? Could you please specify how many days ago was your withdrawal requested? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Sheri,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.