Vegas Rush Casino - プレイヤーの賞金は無効になりました。

I really wanted to know if this is proper for a casino to do if so I will be wiser from your response but it not I need to know

I deposited and did not win but my deposit came with a free chip I played till I completed the wager. I contacted support and asked withdrawal process he asked if I knew Jennifer and I said yes she was my girlfriend

He said her account had the same phone number as mine and to correct this he would have to take all my winning to put knew phone number in her account. We sent him her Id we we communicated with live support on two different lines and she lives at another address so not the same house hold

My question is was vegas rush within there rights to take the money after they verified we were two different people and two different house holds

Or should they have corrected the Mistake and honored what I had won

I look forward to your response and thank you for all the work u do in helping player find the legimat casino

Dear Alisa1000,

Thank you for submitting your complaint. I’m sorry to hear about your problem. I have checked the T&Cs (https://www.vegasrushcasino.com/terms/), and this is what I found:

„*Only one account per user/player, per household, phone number and IP is permitted. The creation of multiple accounts will result in the suspension, closure and/or auditing of the account (s)."

Could you please indicate whose phone number has been used? Would you be so kind forward all the relevant communication between you and the casino to kristina.s@casino.guru? We would like to gather as much information as possible about your case.

Thank you in advance.

Best regards,

Kristina

Dear Alisa1000,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.