VegasLegacy Casino - プレイヤーのアカウントでの入金認識に問題があります。

I made a deposit that's taking a while to show up in my account, and I'm not getting any resolution. I reach out to support and their responses are unhelpful. I've sent them proof of the deposit, but they stop responding after that.

Hice un depósito el cual ya tardo en verse reflejado en mi cuenta y no quieren darme solución contacto a soporte y responden sin querer dar seguimiento les mando comprobantes del depósito y hasta ahí dejan de responder

Dear sebastiantrevino642,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please, could you clarify if you have tried contacting your payment processor regarding this issue?

Was it your first deposit in this casino?

Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Dear sebastiantrevino642,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.