Velobet Casino - 当該プレイヤーは出金が遅れていると考えています。

Won't let me request withdrawal until kyc. Which I understand but they refusing driving license which is the only thing iv got

Dear scottchristie683,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Yes but won't let me make the request while this going on which resulted in me carrying on playing and losing over 1200 quid in the meantime

Thank you for your reply, scottchristie683. Could you please clarify how much money you currently have in your casino account?

Do I understand correctly that verifying your ID seems to be the only issue? Have you provided any other documents to verify your account and have they all been approved?

Dear scottchristie683,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.