Vera&John Casino JP - プレイヤーの入金が遅れ、アカウントに反映されません。

On Sunday, January 26th, I deposited $200, which is 31,200 yen, via bank transfer.

I verified the account details, branch, and account holder's name and found no changes. I then proceeded to register the transfer with the bank, input the amount, and completed the deposit. Although it was a Sunday, I received a confirmation email from the bank stating the transfer was completed. However, the payment was not reflected, so I reached out to customer support via chat. They checked into it and informed me that the deposit was on hold and asked me to wait a bit longer for it to reflect. I waited for nearly a day when I received an email from VeraJohn stating, "We apologize for the delay. The transaction history is complete."

Yet, the payment still wasn't showing, so I followed up again.

This time, I received an email from YugaDo support asking if I had verified the transfer details. When I tried to proceed with another transfer, I discovered that the account, number, and account holder's name had changed.

Despite this, at the time of the initial transfer on Sunday, I was undoubtedly given the correct registered account to use.

Later, they claimed they couldn't verify transactions with inactive accounts and suggested I file a recall request, which was on the fifth day following my deposit.

Where should I seek help for a resolution?

I always trusted VeraJohn, but now I'm hesitant as I feel there's no casino where I can comfortably deposit and play anymore. I will send along screenshots of the deposit history and conversations with both the bank and the casino.

If there's a resolution, please assist me.

From my perspective, the casino's explanation goes beyond my understanding.

I'm not even motivated to file a recall request anymore.

Talking to the bank would only trouble them further, and I feel extremely frustrated and disappointed.

1/26日の日曜日に200ドル31200円、銀行振り込みで入金しましました。

口座、支店、名義人確認して、変わりないので、。銀行に振り込み口座登録してるとこから、金額入れて、入金しました。日曜日でしたが、銀行からも、振り込み完了メールが届いたにも、、反映がされず、、チャットで問い合わせしました。確認してくれて、、一度は、入金が保留ですので、、反映されるまで、今少し待ってくれといわれといわれ、、1日近く待ってたとこに、、ベラジョンさんから、お待たせしました。取り引き完了履歴と言うメールがきました。

それでも、反映せず、、問い合わせしました。

すると、、今度は優雅堂サポートさんからメールがきて、、送金情報を確認して入金しましたか？といわれ、、もっかい振り込みしようと進めていったら、、口座、番号、名義人が変わってました。

でも、、日曜日の振り込みの時点でわ、間違いなく登録してた口座を指定されました。

それをあと出しで、、変更して、使われてない口座での取り引きは、確認できません。って、組み戻し請求をしてみてくださいと言われたのが、入金してから５日目です。

どこに、相談すれば解決できるんでしょうか？

ベラジョンさんだけは、信頼してたんですが、もう入金して遊ぼうとおもえるカジノがなくなりました。一応、入金履歴、銀行、カジノとのやり取りをスクショしたものを一緒に送ります。

解決作あるなら、助けてください。

自分では、、カジノ側のいいぶんが、、自分の中で理解の範疇こえてます。

組み戻し請求すら行く気になれないぐらいです。

銀行さんに言っても、銀行さんを困らせるだけです。非常に悔しいと言うか残念です

Dear yuichibayo, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Well, Vera John asked me to request a refund, and when I did, I received a call from Mitsubishi UFJ Bank, which is designated as Vera John's account, and when I looked into it, I found out that the account had been frozen.

The next account will be checked immediately and will probably be frozen as well.

There is no place to play casino games safely anymore

結構、、ベラジョンから、組み戻し請求してくれといわれ、、したら、ベラジョン側の口座に指定されてる、三菱UFJ銀行から連絡はいり、、調べたとこ、、口座凍結。

次の口座も、すぐ調べるで、おそらく凍結。

安心してカジノ遊べるとこ無くなりました

Am I correct in understanding that the casino advised you to request a chargeback from your bank? Do you have any communication between you and the casino regarding the lost transaction that you could send me? My email address is veronika.f@casino.guru.

Dear yuichibayo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.