Vera&John Casino JP - 決済が遅延しているとのクレームがあります。

Withdrawal takes time. I can't get a reply even if I email.

出金に時間がかかってます。メールしても返答が返ってきません。

Dear Mrslot,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Is it difficult to move today?

今日動く事は難しいですか？

Can you contact the casino today?

今日中にカジノに連絡できますか？

Is it difficult to move today?

今日動く事は厳しいですか？

Dear Mrslot,

Have you received your withdrawal from the casino yet?

Hello. I managed to withdraw the money. I have another problem with the same casino, can you fix it?

こんにちは。なんとか出金する事はできました。それと同じカジノで別の問題があるのですが解決できますか？

Thank you for your reply, Mrslot. In order for us to determine if we can offer further assistance, kindly provide a description of the incident or situation that occurred.

If I use the refer-a-friend system, the bonus is rejected for some reason.

友人を紹介する制度を使用したらなぜかボーナスが拒否されます。

I understand your perspective, but it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.

If you're unable to activate this type of bonus, there is likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Dear Mrslot,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.