Vera&John Casino JP - Vera & John カジノでのプレイヤーの出金が遅れています。

On 2024/7/30, I submitted a withdrawal request for $1864.48 at Vera & John Casino, which was immediately approved. However, as of 2024/8/6, the funds have not been received.

Typically, the funds are deposited in my bank account within one day. As more than two days passed without receiving the money, I repeatedly contacted customer support, but they did not address my concerns. As I feared, the payment was not made even after the due date.

On 2024/8/4, I received an email stating that payment was delayed and that I should wait an additional three business days.

I believe Vera & John Casino is trying to shift responsibility to the payment processor to avoid making the payment.

Moreover, I suspect the "payment processor" excuse is a lie, and that Vera & John Casino is simply experiencing a cash shortage.

While they are quick to enforce severe penalties and confiscate funds for any user violations, Vera & John Casino blatantly disregards its own favorable terms and conditions.

This casino operates in an incredibly dubious and unethical manner.

I urgently request immediate payment.

ベラジョンカジノにて2024/7/30に1864.48＄の銀行での出金申請を行い即時出金承認されたが2024/8/6現在未払いのままです。

通常1日で着金していたものが2日以降経過したのでその時点から何度もサポートに連絡をいれたが一切取り合ってもらえず、私の危惧していた通り、期限を経過しても支払いはされませんでした。

2024/8/4にメールで支払いが遅延しているから更に3営業日待てとの事。

ベラジョンカジノは決済代行に責任転嫁をして支払いをしないつもりだと思います。

またそもそも決済代行利用も虚偽で単にベラジョンカジノが資金ショートしているだけです。

ユーザー側の規約違反は当たり前に資金没収などの厳しいペナルティを課すのに、ベラジョンカジノは自身に都合のよい規約しかないにも関わらず、その規約すら違反する事が当たり前

もはや異常な性質のカジノです。

とにかく即時支払いをしていただきたいです。

Hello CrazyGyanchu,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vera&John Casino JP. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Please let me know if your account has already been verified and if so, when exactly has it been verified?

▶What does it mean that my account has been verified? The review was completed as of July 30th and I received an email.

Did you save your winnings in real money or did you use bonuses?

▶This is real money, no bonuses are used.

When was the last time you spoke to a casino and what was the content of that conversation?

▶As you can see from the image of the first email I sent, it was just a one-sided email stating that there would be a delay.

I send emails multiple times a day, but they are ignored. When I receive a reply, it's always the same incomprehensible standard text.

We recommend waiting at least 14 days for your withdrawal to be processed, especially if it's your first request.

▶It has already been three years since I signed up with this casino, and tens of thousands of dollars of my funds have been stolen by this casino.

In the past, withdrawals were made within 24 hours to 2 days, but this time not only did they not pay, they ignored me, which makes this casino malicious.

あなたのアカウントがすでに確認されているかどうか、確認されている場合は正確にいつから確認されているか教えてください。

▶私のアカウントが確認されているというのはどういう意味でしょうか？審査は7/30時点で完了しておりメールがきています。

賞金は実際のお金で貯めたのですか、それともボーナスを使いましたか。

▶リアルマネーです。ボーナスは使用していません。

最後にカジノと話をしたのはいつですか、またその内容は何でしたか。

▶初回に送付したメールの画像の通り、遅延するという内容の一方的なメールのみです。

こちらからは日に何度もメールをしていますが無視されています。返信が来ても毎回同じ内容の意味不明な定型文がくるだけです。

特に初めてのリクエストの場合は、出金が処理されるまで少なくとも 14 日間待つことをお勧めします。

▶このカジノに登録して既に3年が経過しており、過去数万ドルの私の資金がこのカジノに搾取されています。

また過去の出金は24時間～2日程度で出金されていますが今回は支払いをしないだけでなく、無視をするのでこのカジノは悪質です。

Hello CrazyGyanchu,

No matter the condition, we always do recommend 14 days for any kind of withdrawal. Please let us know in case it would take longer.

What should I do if the 14 days have passed?

I would appreciate it if you could let me know about the contents.

Thank you very much.

14日過ぎた場合どのように対応いただけますでしょうか？

内容についてお知らせいただけますとさいわいです。

よろしくお願いいたします。

Hello CrazyGyanchu,

As stated above, let us know if it would take longer. Until then, I can only recommend to wait.

Dear CrazyGyanchu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.