Vesper Casino - プレイヤーの撤退が遅れています。

I have registration on this casino from 1 year. I am verified and I have many withdraws before this.But now I put withdraw requent with Skrill on 31.12.2021 and i receive this email on 10.01.2022: hello. please change the output method. since the skrill output method is not available for output in the near future. Then I put new withdraw request on 10.01.2022 with BTC, but I still not receive it.... I asked them on chat what happens and they answer me this: as soon as the verification of the game session is completed, your output will be processed. you will receive a message in the mail.

Dear miroradev13,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if your new preferred payment method has been verified already?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes, I verified everything necessary

Thank you very much, miroradev13, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello miroradev13,

I looked at your complaint and will do my best to help you. I would like to invite Vesper Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Vesper Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.