ViciWin Casino - プレイヤーのアカウント確認が遅れています。

It's been 2 months, and my account still hasn't been verified. Without verification, I'm unable to request a withdrawal. The operators in the chat are incompetent - whenever I ask if they have received my documents (photos of both sides of my ID card and a bank statement), I constantly get the response that the operators don't have access. I've repeatedly sent emails and submitted documents for verification, but no one even replies.

2 місяця не верифікують обліковий запис. Без верифікації неможливо зробити запит на виведення коштів. У чаті некомпетентні оператори - коли запитую чи отримали мої документи (фото 2х сторін ID картки та банківська виписка) постійно отримую відповідь, що оператори не мають доступу. На електронну пошту неодноразово писала і надсилала документи для верифікації - ніхто навіть не відповідає

Dear redtooth958,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ViciWin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share a screenshot of what it looks like when you attempt to request a withdrawal?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
• Were you asked to submit documents repeatedly? Have you sent the documents via email or uploaded them on the casino's website?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas