Viggoslots Casino - プレイヤーのデポジットは入金されませんでした。

Hello,

I deposited via Neosurf voucher and sometimes there are problems there and the casino would have to add it manually.

With the new function of Neosurf you can even check the credit card and prove the payment history.

Despite proof of payment, the casino refuses to add the money to my account.

The support says I should wait and if nothing happens, the credit will be added back to the Neosurf voucher after 10 days.

Unfortunately, I have not yet experienced that money comes back. I also have cases that were more than 1 year ago and the money never came back.

Now I need your help to solve this.

Kind regards

Hallo,

ich habe per Neosurf Voucher eingezahlt und dort gibt es halt manchmal Probleme und das Casino müsste das dann manuell adden.

Mit der neuen Funktion von Neosurf kann man die Guthabenkarte sogar prüfen und den Zahlungsverlauf nachweisen.

Trotz Nachweis der Zahlung, weigert sich das Casino das Geld meinem Konto hinzuzufügen.

Der Support meint ich soll warten und wenn nichts passiert, dann wird das Guthaben nach 10 Tagen der Neosurf Voucher wieder hinzugefügt.

Ich habe aber leider noch nicht erlebt, dass Geld wieder zurück kommt. Ich habe auch schon Fälle die über 1 Jahr her sind und da kam das Geld auch nie wieder zurück.

Ich brauche nun eure Hilfe um das zu lösen.

Mfg

Dear DerKoenig,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hello,

the problem is now fixed.

Thank you anyway

Hallo,

das Problem ist inzwischen behoben.

Vielen Dank trotzdem

Thank you DerKoenig for letting us know that the issue has been resolved. Do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you

Best regards,

Nick