Viggoslots Casino - 賞金の出金が遅延しています。

Hello,

unfortunately nothing with "faster" payment... Can still be canceled in the account! It has still not been processed.

Hallo,

leider nichts mit "schneller" Auszahlung... Kann weiterhin im Konto stroniert werden! Eine Bearbeitung ist immer noch nciht erfolgt.

Dear yorkaz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The KYC verification was already successful.

Die KYC Überprüfung war bereits erfolgreich.

Suddenly KYC is no longer successful!

Stay away from the casino!!!

Plötzlich ist KYC nicht mehr erfolgreich!

Finger weg von dem Casino!!!

Thank you for your reply, yorkaz. Do I understand correctly that the casino has requested additional documents for the KYC verification?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear yorkaz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.