Viggoslots Casino - 賞金の出金が遅延しています。

Viggoslots doesn't want to pay out my winnings of €9000.

With the following justification:

3.7 All games have a maximum betting limit of €4/4$/40NOK per game round/spin during the time that a bonus is active on the player's account. This applies the entire time that the bonus is active on the player's account as long as nothing else is stated. Violation of this rule will forfeit the bonus and any winnings resulting from the bonus or other games that where completed during the bonus period.

3.17 As soon as a bonus has been activated following games are strictly forbidden to play. Jackpot Games, Table Games, Video Poker, Live Casino and the following slot games: 1429 Uncharted Seas, Beautiful Bones, BIG Bamboo, Bonanza, Book of 99, Born Wild, Cherrypop, Da Vinci's Treasure, Danger High Voltage, Dead or Alive, Dead or Alive 2, Deadwood, Folsom Prison, Gold Bar Roulette, Immortal Romance, Jack Hammer 2, Jammin Jars, Jammin' Jars 2, Jokerizer, Karen Maneater, Le Kaffee Bar, Lost Relics, Moon Princess, Moon Princess 100, Moon Princess Trinity, Mystery Joker 6000, Peking Luck, Razor Shark, Reactoonz, Reactoonz 2, Remember Gulag, Rise of Olympus, Rise of Olympus 100, Royal Mint, San Quentin xWays, Secret of the Stones, The Dog House, The Dog House Dice Show , The Dog House Megaways, The Dog House Multihold, Tombstone RIP, Valley of The Gods, Victorious, Victorious Max, Vikings, Wanted Dead Or A Wild, Who wants to be a Millionaire, Wild Swarm. In case of breach of this term, the bonus and all winnings generated from the bonus will be forfeited.

After depositing €3000, I made another deposit of €200 and received a bonus of €200.

I then played a game on 80cent and won about €3000 and then won a total of €9000 on further games.

For point 3.17, I played the Wanted for a short time WITHOUT A WIN, so the bonus or the profit from the game is forfeited, but not my entire profit?

Also, I haven't touched the bonus at this point and won from the €200 I deposited and not from the bonus money.

At viggoslots there was no information when activating the bonus. How can it be that you get something and then NOT MAY. why not disable it then?

So I'm just speechless that in today's TIME after depositing €3000 you are simply ripped off and your MONEY is not received.

hp i am from germany not puerto rico

Viggoslots möchte meinen Gewinn von 9000€ nicht auszahlen.

Mit folgender Begründung:

3.7 All games have a maximum betting limit of €4/4$/40NOK per game round/spin during the time that a bonus is active on the player's account. This applies the entire time that the bonus is active on the player's account as long as nothing else is stated. Violation of this rule will forfeit the bonus and any winnings resulting from the bonus or other games that where completed during the bonus period.

3.17 As soon as a bonus has been activated following games are strictly forbidden to play. Jackpot Games, Table Games, Video Poker, Live Casino and the following slot games: 1429 Uncharted Seas, Beautiful Bones, BIG Bamboo, Bonanza, Book of 99, Born Wild, Cherrypop, Da Vinci’s Treasure, Danger High Voltage, Dead or Alive, Dead or Alive 2, Deadwood, Folsom Prison, Gold Bar Roulette, Immortal Romance, Jack Hammer 2, Jammin Jars, Jammin’ Jars 2, Jokerizer, Karen Maneater, Le Kaffee Bar, Lost Relics, Moon Princess, Moon Princess 100, Moon Princess Trinity, Mystery Joker 6000, Peking Luck, Razor Shark, Reactoonz, Reactoonz 2, Remember Gulag, Rise of Olympus, Rise of Olympus 100, Royal Mint, San Quentin xWays, Secret of the Stones, The Dog House, The Dog House Dice Show, The Dog House Megaways, The Dog House Multihold, Tombstone RIP, Valley of The Gods, Victorious, Victorious Max, Vikings, Wanted Dead Or A Wild, Who wants to be a Millionaire, Wild Swarm. In case of breach of this term, the bonus and all winnings generated from the bonus will be forfeited.

ich habe nach 3000€ einzahlung nochmal eine Einzahlung getätigt mit 200€ und habe 200€ bonus erhalten.

Habe dann ein Spiel auf 80cent gespielt und ca. 3000€ gewonnen und habe dann auf weiteren Spielen insgesamt 9000€ gewonnen.

für punkt 3.17 habe ich einmal kurz und das OHNE GEWINN Wanted gespielt somit verfällt der bonus oder der gewinn aus dem Spiel aber nicht mein gesamter gewinn?

Außerdem habe ich den Bonus zu diesem Zeitpunkt noch nich angefasst und von meinen 200 € die ich eingezahlt habe gewonnen und nicht vom Bonusgeld.

Bei viggoslots stand nirgends bei Aktivieren des BOnuses irgendwelche information. Wie kann es sein das man was bekommt und dann NICHT DARF. wieso deaktivieren Sie es dann nicht?

Also ich bin einfach Sprachlos das man in der heutigen ZEIT nach 3000€ einzahlung einfach so abgezockt wird und sein GELD nicht erhält.

PS. ich bin aus Deutschland nicht puerto rico

Dear Eddi241,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I don't have to wait because I'm verified and I already got an email that all my money is gone.

ich brauch nicht warten weil ich verifiziert bin und ich schon eine E-Mail bekommen habe das mein ganzes geld weg ist.

Thank you for your reply, Eddi241. Please note that bonus T&Cs apply from the moment you activate the bonus and it doesn't matter if you play with your deposit or bonus first. Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry-standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is kristina.s@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you very much.

Dear Eddi241,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

So, purely out of common sense, I don't get it. I received my winnings under MAX-Bet. and then played via MAX-Bet so I didn't win anything via this 4€ max bet. there almost had to be glad that such CASINOS are forbidden in Germany. there would be no such thing here.

who pays all lost money? can i also say yes your max bet was set too high pays off all my losses?

If it were a question of a 200€ bonus and I would have won 200€ then I would say let it go, but from my point of view I honestly won 9000€, which I was embezzled.

I have already submitted this to the licensors and even got RIGHT there, so I don't care about this here. Apparently yes VIGGOSLOTS not even answer you but only on ASKG...

Also rein aus gesunden Menchenverstand kann ich es nicht nachvollziehen. Ich habe meine gewinne unter MAX-Bet erhalten. und danach über MAX-Bet gespielt somit habe ich über diesen 4€ max Bet nichts gewonnen. da musste ja fast schon froh sein das solche CASINOS in Deutschland verboten sind. sowas würde es hier nicht geben.

wer zahlt das ganze verlorene geld aus? kann ich auch sagen ja euer Max-Bet war zu hoch eingestellt zahlt meine ganzen verluste aus?

Würde es hier um 200€ bonus gehen und ich hätte 200€ gewonnen dann würde ich sagen lass stecken aber aus meiner sicht habe ich ganz ehrlich 9000€ gewonnen die mir unterschlagen werden.

Habe dies auch bei den Lizenzvergeber schon eingereicht und da sogar RECHT bekommen daher ist mir dies hier egal. Anscheinend Antwort ja VIGGOSLOTS nicht mal euch sondern nur auf ASKG...

Do I understand correctly that you are no longer interested in pursuing this case?

But there is interest but I don't think Viggoslots will comment on it.

Viggoslots doesn't reply to any of my emails either.

Doch das Interesse besteht aber ich glaube nicht das sich Viggoslots dazu äußern wird.

Viggoslots antwortet auch auf keine meiner Mails.

Dear Eddi241,

Viggoslots Casino representative informed us that they are not willing to cooperate with us in resolving complaints.

I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Antillephone Gaming Authority (certria@gaminglicences.com or complaints@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players.

I am sorry I could not be of more help on this occasion.

Best regards,

Kristina