VIP Casino - プレイヤーは VIP カジノのアカウントにアクセスできません。

I used to plat at VIP Casino. I was away for a while. Now I am back and tried to log into VIP Casino, but I cannot. I tried 3 times, but no luck. I am wondering if VIP Casino has gone bankrupt. I have some money in the VIP Casino account. Please help.

You may reply me on [removed by casino.guru admin]

Thank you.

Claudius ****

Dear claudepais,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with VIP Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do you have any proof of a remaining balance on your casino account?
• Have you contacted the casino regarding the issue? With what result?
• Have you attempted to withdraw your winnings from the casino in the past?
• Was your account verified?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.