VIP Casino Royal - 選手の退会が遅れました。

Well, I DO know this casino has a terrible reputation, however, I have jumped through hoops and done all the things they asked me to do - and my account HAS been verified etc...

I won ALOT of $$ with that "no deposit free" bonus they give - and I mean alot (over $20,000 USD) but as per their terms, can only withdraw $100 USD from a win with a no deposit bonus. This being said, I have been waiting. and waiting some more... and more...

It is going on a month... maybe longer, this casino is so infuriating to deal with that I am finally now asking for help. I have given them my bitcoin address, and still - it's wait wait wait. it's only $100 USD, and it's the PRINCIPAL of it, I want them to honour their own TERMS!

I have attached some screenshots of my history (showing the dates of the withdrawals I have attempted) and the communication of having a verified account.

I find it interesting that they can legally take people's money - THAT is scary!

Dear SuperKyzer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have been waiting for your winnings for over a month? Have you made any successful withdrawals before? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your casino account?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru (or you can post it here).

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina!

I have not withdrawn YET from this casino - this win is from a NO DEPOSIT free chip that you get when you join a casino.

So that also means I have never deposited here either.

I attached all the documents that show all the answers to your questions in my original request... And yes, I have made successful withdrawals (in general - at other casinos) MANY MANY times haha.. I am not new to online gambling.

I have provided this casino with all they require to process the winnings... and they are wasting time.

Thank you very much SuperKyzer for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Ok please let me know if you need anything else... thanks

Hello SuperKyzer,

I will assist you with your complaint from now on. I went over the details of the case and I will do my best to help you. First, I would like to ask the representatives of the VIP Casino Royal to join the discussion in order to explain the situation and help us resolve the withdrawal issue.

VIP Casino Royal,

Could you explain what is causing the delay in the withdrawal request? When can SuperKyzer expect to receive her winnings?

Yes, VIP Casino Royal, DO tell! WHY is my $100 USD win not yet sent to my CRYPTO WALLET?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello SuperKyzer,

We have done the payment of $100 USD. Kindly let me know if you have received your funds.

Hello all,

Thanks for the reply to the VIP Casino Royal.

SuperKyzer,

Please let us know if the transaction was successful and if the winnings were received. Much appreciated!

I have received the 100 USD to my crypto wallet. Thank you Casino Guru

Great news SuperKyzer,

I am glad you were able to withdraw your winnings! Thanks for letting us know. As the issue has been resolved, we will now close the complaint as 'resolved' in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.