VIP Club Player Casino - プレイヤーの撤退が遅れています。

Back in November I received a $150 NDB for VIP Club Player Casino. I managed to play that up to around $5000. The site says max withdrawal for that bonus is $150 after 30x play through requirement is met and they deduct the $150 for the bonus. Play through HAS been met and my total is more than enough to deduct the bonus from. When I tried to withdraw 150 they tell me I can only withdraw 100. Fine..whatever. That was November 15, 2020. I’ve filled out their forms (KYC) all that crap, sent them proof of identity and address, and waited. I chose the Bitcoin withdrawal because it is supposed to be the fastest, 3-5 business days🙄 Nothing. I contact player support and they say that the manager has to call and speak with me and he’ll do that within 24-48 hours. I’ve yet to speak with him. Every time I contact them I’m told that the manager tried to reach me on such and such date, but was unable to. So I tell them when would be the perfect time. I explain that my work schedule varies and if he calls while I’m working I won’t be able to answer. I can’t tell you how many dates and times have been set up for them to reach me and I never get a call on those dates, yet they claim he’s called multiple times. I do have 1 voicemail that he left... while I was at work. Go figure. They simply ignore my question when I ask why he’s only left a message that 1 time and tell me that they have made it a high priority and he will call on whatever date at whatever time. Never happens. Not ONCE have they made mention of a deposit being made before they pay me. NOT ONCE. Help!

Dear MKnode76,

Thank you very much for submitting your complaint and forwarding all the relevant communication and screenshots. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you received confirmation regarding successful account verification?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, MKnode76, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I was told yesterday that the account manager would call me today at 11am. To my surprise... no call. So I reach out to their customer support again and got the same agent I spoke with yesterday. I was informed that their team is looking into my issue and will call ASAP. Yeah right.

Thank you,

MKnode76

Hi MKnode76,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite VIP Club Player Casino to the conversation to participate in the resolution of this complaint.

Hi Peter,

I was not allowed to withdraw the 100. Instead it was redeposited back into my account plus 750% bonus. My account is at $842.50 that I have to play. 30x wager plus bonus requirement and max cash out is $1000. I haven’t touched it yet, I wanted to hear your thoughts first.

MKnode76

Hi,

Has anyone from the casino contacted you regarding this? If not, I would ask support why this happened and ask if they can remove the bonus since you finished the wagering requirement and the $100 was supposed to be your real money.

Hi,

Yes, I finally received a call from the accounts manager. Kevin, I believe was his name. He commended me on my playing and told me repeatedly that they HAD to give me the $100. Then he proceeded to offer me what he wanted me to believe was the deal of a lifetime. The chance at $1000. However, I didn’t feel like he was really giving me a choice. To me it seemed like "this is what we’re going to give you, take it or leave it." That was the impression my husband got as well. Obviously, I’d prefer 1000 to 100, but what are the odds of that happening? Slim to none probably. I’ve yet to play any of it. I will reach out to customer support and ask about just cashing out the $100, I could really use it right now. I doubt they’ll be willing to reverse it, it’s clear they don’t want to pay out. Thank you for your help.

Meredith

Hi Meredith,

So that means that you accepted the offer, right? Has there been any news regarding the bonus cancellation?

I accepted for a couple of reasons.

1) It didn’t seem like he was really giving me a choice. This casino will clearly go all out to NOT pay out.

2) I was just over it. They’d been giving me the run around for 2 months already. How much longer was he prepared to BS me?

And I didn’t even bother asking to cancel the bonus and request a withdrawal. I figure it was a learning experience, maybe for more ppl than just myself. And it didn’t cost me a dime of my own money.

Vip Club Player Casino has earned their bad reputation. Let all the world see it.

Hi Meredith,

Thanks for your honest reply. Since you agreed to the bonus yourself, I can't penalize the casino for this one even though I agree that waiting for two months for a withdrawal only to be offered a bonus instead is a bit strange. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter