VIP Club Player Casino - プレイヤーの撤退は遅れています。

As of Recieving withdrawal they claim it takes 7 to 10 days for Bitcoin to be funded onto my coinbase and it only takes this long for first withdrawal. The lengthy transaction for withdrawal is to make sure" FOR SAFE TRANSACTIONS ONLY"

OK you would say Security Is on top of it and strict

Nope if you want to deposit with BITCOIN JUST LIKE WITHDRAWING WITH BITCOIN .. The Deposit process takes 30mins

WHAT HAPPENED TO SAFETY AND WHY ARE THEY HOLDING ARE WINNINGS BUT MAKE SURE THEY TAKE ARE MONEY DEPOSITS AS FAST AS POSSIBLE 7 TO 10 DAYS FOR BITCOIN TO WITHDRAWN INTO MY COINBASE

BUT MY 400 DOLLASR DEPOSIT WOULD ONLY TAKE 30 MINUTES WITH BITCOIN

MY BANK TRANSFER FROM BANK ACCOUNT TO COINBASE TAKES 5 DAYS HOW ARE THEY HOLDING WINNINGS .. THIS HAS TO BE AGAINST SOME TYPE OF BITCOIN POLICY!

Dear sandersjcandice,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Ok wait 14 days ok

Could you please advise when was your withdrawal requested?

Feb 10th i recieved 150 bonus requested payout same day for $100.

As of today Feb 20 I finally received phone call from agent that informed me he was in charged of my $100 payout. He even offered a 1,000 added to my account I rejected due to not Recieving Payout.

My agent informed me of the 1st time withdrawal takes time and how he appreciate my patients. He then stated over and over again that after phone call today Feb 20 2022 my $100 dollar payout will be transferred in my account in 15min to 1hour IMMEDIATELY! IMMEDIATELY 15MIN TO 1 HOUR THAT CALL WAS OVER AT 11AM PST!!!

I then contacted support on site and this rep Jennifer went from 48hr-72hrs to 24hr-72hrs to saying it takes less then 72hrs! I then asked are phone calls recorded and i hope and pray they are she never answered!

I then repeated what AGENT informed me over phone about my 15min to 1hour payout today Feb 20 2022!

She never responded and discontinued are chat! I have all screenshots!

I tried calling the number back my agent called from and number is DISCONNECTED!

I FIND IT FUNNY HOW THESE CASINOS ARE PERSISTENT ABOUT US THE CUSTOMERS INSTANT DEPOSITS AS I REPEAT INSTANT INSTANT DEPOSITS BUT TAKE A SECURITY MEASURES THAT TAKE DAYS WHEN IT COMES TO THEM TO PAYOUT! SHOWS WHO really get the security!!! If it takes days to secure Withdrawal it should take equal amount of days to Deposit!!!! I have the screenshots of Chat conversation if needed!!!!

Additional comments from the player:

"Hi i have been waiting for phone call for two days i given 2 different Bitcoin address due to the first email didnt specify a time after i stated anytime but they will not call to finalize Bitcoin retrieval on my end. The casino contacts immediately stating what im missing info i respond with proper information and nothing! So im just emailing every email available on website they were suppose to get this done 2 days ago!"

Do I understand correctly that a phone verification is the last obstacle between you and your winnings?

Dear sandersjcandice,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.