VIP Club Player Casino - プレイヤーの賞金は没収されました。

The casino first allows me to open a gaming account, credits me the bonus of € 150.00 and lets me play. At the time of withdrawal he informs me that it is not forbidden for players from my country to play !! Why does the site allow you to do all this without any restrictive blocking?

Il casinò prima mi permette di aprire il conto gioco, mi accredita il bonus di euro 150,00 e mi fa giocare. Al momento del prelievo mi informa che per i giocatori del mio Paese non è vietato giocare!! Come mai il sito permette di fare tutto ciò senza alcun blocco restrittivo ?

Dear Nemokid,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the General T&Cs and although I found out that Italy is indeed a restricted country (https://www.vipclubplayer.com/countries), I was able to create an account using an Italian VPN.

I would like to emphasize that the casino can accept a player from a restricted country, as long as it won’t cause any problems during withdrawal/gameplay, etc. The whole article related to "Restricted Countries" can be found in our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#restricted-countries. 

Before we move forward, I would like to ask you to confirm, that you haven’t used a VPN (Virtual Private Network) or any other masking software to alter your location, when opening the account or playing.

Additionally, could you please forward me all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. I would especially like to see the message in which the casino claims that the reason for confiscating your winnings is that you are from a restricted country.

Looking forward to hearing from you. Hopefully, we will be able to help you to resolve this issue as soon as possible.

Best regards,

Kristina

Thank you very much Nemokid for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Nemokid!

From now on I will take care of your complaint. I would like to invite representatives of VIP Club Player Casino into this complaint in order to help us resolve the issue.

We would like to ask VIP Club Player Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.