VIP Club Player Casino - 全体的なカジノ体験についてのプレイヤーの不満。

I registered my account with a no deposit bonus. The terms of the bonus mentioned nothing about restrictions on which games could be played as it was a cash bonus. However, I am unable to play any games outside the 14 slots featured on the main lobby page. Any attempt to play other games, such as three reel slots and table games are met with a network error message. When I attempted everything suggested by customer service and it still didn't work I became upset because I had won over $700 and I was being restricted to the same 14 slots. When I expressed my concerns to customer service I was told they had found a "redundant account" with the username "user1234" with my information attached to it and I had violated casino policy and all previous wagering would not be applied. To make things worse, after returning to the casino and playing one of the 14 games I was allowed, my entire balance was depleted in less than ten minutes. No wins on any games. Zero. Just bad luck? I think not. These guys are crooks and need to be shut down.

Dear Adam,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Do I understand correctly that you have activated a No Deposit bonus? Could you please advise if you have deposited any funds into your account? I have checked general bonus terms, and tis is what I found https://www.vipclubplayer.com/bonusterms/:

"NO DEPOSIT BONUS OFFERS - STANDARD CONDITIONS

If the value of any free chip claimed is below $100, then the maximum cash out allowed is only $100 and if the value of the free chip claimed is more than $100, then it's 1x of the free chip (no deposit bonus) amount."

Do I understand correctly that you have played all your winnings? How would you like to proceed with this case?

Thank you in advance for your reply.

Best regards,

Petronela

I activated my account with a $200 no deposit bonus chip. I was able to win an additional $500 which brought my balance to roughly $700. I was unable to play any games outside of those posted on the first page in the lobby. I want these crooks to be shut down ultimately. After I complained to customer service, suddenly I drained $700 in less than an hour. I believe they are manipulating the slots and restricting play to a select number of games in order to reduce the players odds of winning more money, thus forcing the player to make a cash deposit if they wish to continue playing. Shady. Illegal. Immoral.

Dear Adam,

Firstly, if you have redeemed $200 Free Chip, then the maximum cash out from it would be $200 instead of $700.

Secondly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, player is the only one responsible for their account, active balance and all the bets taking place. 

I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint. Thank you in advance.

Dear Adam,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance and all the bets taking place. 

Sadly, there’s no other option for me just to reject this case as unjustified. Thank you for your understanding.