VIP Club Player Casino - 決済が遅延しているとのクレームがあります。

I am owed this amount of 100 usd I’ve met the wagering requirements, I’ve supplied the necessary documents, I’ve waited for four days at a time. Each time they deny the withdrawal claiming I didn’t give them appropriate documentation wich is false. Customer support try’s claiming I didn’t reach wagering requirements wich is also false. If I hadn’t met the requirement I wouldn’t have the option to withdraw at all. The casino plainly doesn’t want to pay their debts. Also the withdraw request dates that the have in their system are several months into the future. Which makes me worried about their whole record keeping system.

Dear davewrench3,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear David,

We have reviewed your complaint and your profile. We have observed that your are playing on $125 Welcome Bonus.

So far you have done $868.92 wagering on slots out of $3750 (30X Slots). Kindly check your wagering on your profile.

Regards,

VIP Club Player

Dear davewrench3,

Have you received your withdrawal from the casino yet?

Dear davewrench3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.