VIP Club Player Casino - 選手の退場が遅れる。

Waiting for over a month for a payout. Keep getting the run around. I am in contact with them when they decide to reply and they keep saying it's under review. Scammers. I don't see the Casino listed in your drop down but I am referring to www.vipclubplayer.com. total scam.

Hello Austin26181,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with VIP Club Player Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

https://www.vipclubplayer.com/

The above is the website. I think it's different than what you got as I didn't see this option.

Yes I have been KYC verified since April 1st. Yes it was a no deposit bonus. I abided by all terms and I email the casino daily. They reply every few days saying they are overwhelmed with withdrawals. Lol my ass they are.

Not sure if I answered this but user name is austi*** and email is austin26****@yahoo.com.

Thank you Austin26181 for all the information provided so far. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Austin26181,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a VIP Club Player Casino representative to join this conversation and participate in resolving this complaint.

Dear VIP Club Player Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

I was playing on a $125 free chip with $100 max cssh out which means I need to cover the coupon liability and have $225 in the account. I did that as I have $251 in there and they xcld it saying inadequate funds. This is bery basic math here. I spoke with chat and they advised it was there mistake and to request another withdrawl. This is absurd. Literally waiting 6 weeks and they cancel the valid payout? No words.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They are crooks. I have emailed them daily and they keep saying to email btc address which I have done a dozen times. Nothing but lies.

Dear Austin26181,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan