VipSlots Casino - プレイヤーの撤退が遅れています。

I made a withdrawal with this casino and I’ve been waiting since 1/17/22 and I still have not received the withdrawal. They claim the money was sent but I have checked with my bank and there has been no money wires into my account.I have contacted the casino on More than one occasion and I was told to be patience I would receive the money. Never had this problem at any other casinos I’ve played.

Dear terrell57,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Do I understand correctly based on your cashier history, that you used wire transfer to withdraw your winnings?

If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your reply, terrell57. Have you always used the same withdrawal method? Could you please advise how long your previous withdrawals took (approximately)?

Also, have you already provided a bank statement according to the casino's requirements?

Thank you for updates, terrell57. Unfortunately, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place. I will set the timer for additional 2 weeks allowing the casino to fully process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear terrell57,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.