Voltslot Casino - プレイヤーの認証と出金の問題。

Hello ,

I Just made a payment at voltslot today , i won 219 inclusief the money i put on my account (20 euros) . I saw that i needed to verify my account and so i did , at leest that was what i was thinking. Now i emailed to voltslot on how many days it was gonna take to verify my account, and they didnt answer that question but they instead asked me for my bank number and a paper that shows what my adress is . So i also uploaded that and i emailed it back to them also , not even 5 minutes later my account shows that i am not verified?! I didnt make a mistake !!!!! I want my money and now they dont give a reaction back

Dear Aylin2806

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

But the problem here is that my status had developed from pending to not verified while i downloaded all the documents . So then im never getting my money back ?

Hi Aylin2806,

While I understand that you submitted your document for verification four days ago after requesting the withdrawal on the same day, I'm trying to explain that verification itself takes a few working days.

• Have there been any developments since?

Thank you.

Dear Aylin2806,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.