Voodoo Casino - プレイヤーの残高が説明もなく消えてしまいました。

I had deposited LTC and was playing a Belatra slot. My balance was well over 2 LTC (at the time about 120€). Suddenly, after 1 spin, my balance went down to zero. I did not violate any bonus conditions, and I was playing on a very low stake. Both the Casino and Belatra history can attest to this. Out of the blue, my balance disappeared, and no one seems to take responsibility. There has been no refund. I've been waiting for at least 3 weeks now. Even the VIP Manager has not responded to my complaints. It's just a scam.

Habe LTC eingezahlt und damit einen Belatra-Slot gespielt. Balance war weit über 2 LTC (damaliger Stand über 120€). Plötzlich 1 Spin und Balance war 0. Habe keine Bonusbedingungen verletzt, habe auf sehr niedrigem Einsatz gespielt. Die History vom Casino und auch von Belatra geben Auskunft darüber. Plötzlich war die Balance verschwunden, niemand fühlt sich schuldig, es gab keine Erstattung. Ich warte seit mindestens 3 Wochen. Selbst der VIP Manager hat auf meine Reaktion nicht geantwortet. Einfach Scam.

Dear autonym1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Voodoo Casino.

I checked the screenshots you submitted, but unfortunately, the change in balance (before and after a bet) information is not visible.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do you have access to your gaming history where your active balance is recorded?
• Have you played with an active bonus at the time of the incident?
• If there is any correspondence with the casino representative or support on the topic, please forward the information to my email at tomas@caisno.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1. Do you have access to your game history, which records your active balance?

No, unfortunately this casino does not show this in the history.

2.Were you playing with an active bonus at the time of the incident?

Yes

1. Haben Sie Zugriff auf Ihren Spielverlauf, in dem Ihr aktives Guthaben aufgezeichnet wird?

Nein, dieses Casino zeigt dies in der History leider nicht an.

2.Haben Sie zum Zeitpunkt des Vorfalls mit einem aktiven Bonus gespielt?

ja

Have you reached the wagering of the bonus sometime before the balance on your account disappeared?

Could you please specify what kind of bonus you activated? If you have a screenshot of the bonus and its rules, please share it here or send the information to my email.

Please also send me the correspondence between you and the casino about the issue. My email is tomas@casino.guru

Dear autonym1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.