Vulkan Vegas Casino - プレイヤーのデポジットは到着しませんでした。

I deposited via Giropay but the money was never credited to the player account, the 3X 1x200€ 1x125€ 1x with a bonus of 45€

I HAVE ALSO LOSSED 500€ DUE TO NOT ACCEPTED DEPOSIT GPROFITS USED AS PLAY MONEY AND DEPOSIT WITH IMMEDIATELY I DEMAND A REFUND OF THE DEPOSITS 370€ plus loss incurred (percentage)

Ich habe per Giropay eingezahlt aber das Geld wurde nie den Spielerkonto gut geschrieben das 3X 1x200€ 1x125€ 1x mit bONUS 45€

iCH HABE DES WEITEREN 500€ VERLUST WEGEN NICHT GEBUCHTER eINZAHLUNG gGEWINN ALS SPIELGELD VERWENDET UND EINZAHLING ÜBER SOFORT ICH VERLANGE EINE ERSTATTUNG DER EINZAHLUNGEN 370€ plus entstandener verlust (Prozente)

Dear torri,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hello

I got an email from the payment provider that the money will be transferred back to the bank account in 2 amounts.

i'm waiting

Hallo

Ich habe eine email bekommen vom Zahlungsanbieter das das Geld 2 Beträge zurück aufs Bankkonto Überweiesen werden.

Ich warte ab

Most of the money is back in the account

Case solved so far

der grösste teil des Geldes ist wieder auf dem Kont

Fall bis jetzt gelöst

Dear torri,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru